Chord Analytics Service Disruption

Incident Report for Chord Commerce

Resolved

This incident has been resolved.
Posted Aug 06, 2026 - 00:23 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 05, 2026 - 23:56 UTC

Identified

The issue has been identified and a fix is being implemented.
Posted Aug 05, 2026 - 23:56 UTC

Investigating

We have identified an issue with a third-party service provider that is currently impacting analytics features. Brands may not be able to navigate reporting and dashboards during this time. Our team is investigating and working to resolve this as quickly as possible.

We apologize for the disruption and appreciate your patience.
Posted Aug 05, 2026 - 22:31 UTC
This incident affected: Hub.